bj77's Privacy Policy

1. Introduction and Scope

bj77 is an online gaming and betting platform serving users in Bangladesh. This privacy policy applies to the bj77 website, mobile application, and all related digital channels.

By reading this document, you will understand how we handle your information and what steps we take to protect your privacy. Using bj77's services means you agree to this privacy policy.

Reading our Terms and Conditions alongside this privacy policy will give you a complete understanding of our platform's services.

2. Information We Collect

bj77 collects various types of information to operate its services. This information can be grouped into the following categories:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Account Information

• Username and encrypted password
• Account creation date and last login details
• Security questions and answers

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (for withdrawals)
• Deposit and withdrawal history
• Transaction amounts and dates

2.4 Usage Information

• Game play history and betting records
• Time spent on the platform
• Preferred games and betting types
• Customer support contact history

2.5 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookies and session data
• Login logs and server logs

3. How We Collect Information

bj77 collects user information in the following ways:

3.1 Information You Provide Directly

When you open an account on bj77, verify your identity, make a deposit or withdrawal, or contact customer support — you provide information to us directly. This information is submitted through registration forms, live chat, or email.

3.2 Automatically Collected Information

When you use our website or app, certain technical information is collected automatically. This includes your device details, browsing behaviour, and cookie data.

3.3 Information Received from Third Parties

For payment processing or identity verification, we may receive limited information from trusted third parties. This information is used solely for security and delivering accurate services.

4. How We Use Your Information

bj77 uses collected information for the following purposes:

4.1 Account Management

Information is used to create and manage your account, verify logins, recover passwords, and keep your account secure.

4.2 Financial Transactions

Payment information is used to process deposits and withdrawals and to prevent financial fraud. This is essential for ensuring safe transactions via bKash, Nagad, Rocket, and Upay.

4.3 Service Improvement

By analysing user behaviour and preferences, we improve our game selection, promotions, and the overall quality of the platform.

4.4 Legal Obligations

Information is stored and used to comply with applicable laws and regulations, resolve disputes, and cooperate with authorities when required.

4.5 Responsible Gaming

We believe gaming should be done responsibly. To that end, and in line with the guidelines set out in our Responsible Gaming section, user gaming behaviour is monitored so that support and alerts can be provided when needed.

4.6 Communication

Your contact information is used to send transaction confirmations, security alerts, important policy updates, and bonus-related information.

5. Data Storage and Security

5.1 Technical Security

bj77 uses industry-standard security technology to keep your information safe. SSL encryption is active on the website, and all data stored on our servers is kept in encrypted form.

5.2 Access Control

Only authorised staff can access your personal information. Each staff member's access is limited to what their role requires and is reviewed regularly.

5.3 Data Retention Period

Information for active accounts is retained until the account is closed. Even after closure, certain information may need to be kept for a period to meet legal obligations. Once no longer needed, data is deleted securely.

5.4 Response to Data Breaches

If an unexpected security incident occurs, we act quickly and notify affected users in a timely manner. We have a defined plan in place for handling such situations.

6. Sharing Information with Third Parties

bj77 does not sell or rent your personal information to any third party for commercial purposes. However, limited information may need to be shared in specific circumstances:

6.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banks to complete deposits and withdrawals. These providers operate under their own privacy policies.

6.2 Technology Service Providers

Running our platform requires working with certain technology service providers — such as server hosting, analytics tools, and fraud prevention systems. These providers operate under strict confidentiality agreements.

6.3 Legal Obligations

If we are required to provide information by court order, government directive, or applicable law, we are obliged to do so. In such cases, we provide only the minimum information necessary.

6.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such situations, we will notify users in advance and their protections under this privacy policy will continue.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bj77 website. They help improve your experience while using the platform.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions and security; disabling these will prevent the site from working correctly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to gather statistics on site usage, which helps us improve our services.

7.2 Cookie Controls

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies will prevent you from logging into your account and using certain features.

8. User Rights

Every registered user on bj77 has the following rights:

8.1 Right to Access

You may request to view the personal information stored in your account at any time. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Correction

If any information stored about you is incorrect, you may request that it be corrected. Upon presentation of valid evidence, we will update it promptly.

8.3 Right to Request Deletion

You may request that your information be deleted. However, due to legal obligations or ongoing disputes, it may not always be possible to delete certain information immediately.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes. In particular, if you do not wish to receive direct marketing communications, you may opt out at any time.

8.5 Right to Lodge a Complaint

If you have any concerns about how your personal information is being used, you can contact our support team directly. For general questions on this topic, you can also visit our FAQ section.

9. Privacy of Children and Minors

All bj77 services are strictly for persons aged 21 or above. We do not intentionally collect any information from persons under the age of 21.

Age is verified during the registration process. If for any reason information belonging to a person under 21 reaches us, we will close that account and delete the information as soon as we become aware of it.

If you believe someone you know who is a minor is using this platform, please notify our support team immediately.

10. Policy Changes

bj77 may update this privacy policy as needed. Before any significant change, we will notify registered users by email or through an in-platform notification.

Continued use of the platform after a change has been made will be taken as your agreement to the updated policy. It is therefore important for your own protection to read the privacy policy regularly.

The date of any policy change will always be mentioned at the top of this page as "Last Updated".

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our team is able to provide support in both Bengali and English. We always try to address your privacy-related concerns responsibly. For more details, visit our About Us page.